Terms and Conditions

 

Welcome to RnG Hygiene. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. These terms and conditions govern your use of the RnG Hygiene website. By using our website, you accept these terms in full.

Laws of jurisdiction under terms of service as per Indian Law.

Shipping and Delivery Policy

  • We deliver our products across India. Delivery timelines vary based on location, product availability, and courier services.
  • Estimated delivery times will be provided at checkout. However, these are approximate and may change due to unforeseen circumstances.
  • We process and dispatch orders within 24 hours of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
  • Delivery charges, if applicable, will be displayed during checkout before payment. We may offer free shipping on orders above a certain value, subject to promotional terms.
  • Additional charges may apply for express shipping, bulk orders, or delivery to remote locations.

 

Delivery Timelines

we are committed to ensuring that your orders are delivered promptly and efficiently across India. Our delivery timelines are structured to provide clarity and set accurate expectations:

  • Shipping Duration: Deliveries may take 7-10 business days, contingent on local logistics and accessibility.
  • Standard Orders: Typically processed within 1-2 business days from the order confirmation.
  • Bulk or Customized Orders: May require additional processing time, generally between 3-5 business days, depending on the order's complexity and volume.

Order Tracking

  • Upon dispatch, you will receive an email or SMS containing the tracking details. You can use this information to track your order on the courier partner's website or through our order tracking portal.
  • We collaborate with reputable courier services to ensure timely and secure deliveries. Once your order is dispatched, a tracking number will be provided to monitor your shipment's progress.
  • In the event of unforeseen delays due to factors like weather conditions, strikes, or logistical challenges, our customer support team will notify you promptly with updated delivery information.

Shipping Charges

  • Delivery charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping on orders above a certain value, subject to promotional terms.
  •  Additional charges may apply for express shipping, bulk orders, or delivery to remote locations.

 Returns and Refunds

we prioritize hygiene and safety. Since our products fall under the Personal Hygiene and Homecare category, we do not accept returns or exchanges to maintain the highest standards of quality and safety for our customers.

      Eligibility for Returns and Refunds

  • While we do not accept returns, if you receive a damaged, defective, missing, or incorrect item, please reach out to us within 7 days of delivery at:
    Email: rnghygiene@gmail.com
    Phone: +91 9819144864

  • Ensure that you provide:

    • Order ID
    • Registered Email ID
    • Clear images or videos showing the issue
  • Once we receive your complaint, our team will conduct a thorough review. If the issue is verified, we will offer an appropriate resolution, which may include a replacement or refund at our discretion. You will be notified of the outcome within a reasonable timeframe.
  • No Returns, Cancellations, or Refunds on Sale Items – Products purchased during discount periods, flash sales, or promotional events are not eligible for returns, exchanges, or refunds.

For any concerns regarding your order, feel free to contact our support team. Your satisfaction is important to us, and we strive to resolve any valid issues promptly.

Contact for Delivery Support

For any issues related to delivery, shipping status, or order tracking, please contact us at:


Email: rnghygiene@gmail.com
Phone: +91 9819144864

By placing an order on RNGHYGIENE, you acknowledge and agree to these delivery terms. RNGHYGIENE reserves the right to modify these terms at any time without prior notice.

 

 

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