FAQ/HELP
Frequently Asked Questions (FAQs)/Help
We’ve compiled answers to some of the most commonly asked questions regarding shipping, delivery, returns, and more to help you have a seamless shopping experience with RNG Hygiene.
Orders & Payments
Q1: How can I place an order on RNG Hygiene?
You can place an order by visiting our website, selecting the products you want, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
Q2: What payment methods do you accept?
We accept the following payment methods:
Debit/Credit Cards (Visa, MasterCard, etc.)
UPI & Wallet Payments
Net Banking
Cash on Delivery (Available in select locations)
Q3: Can I modify or cancel my order after placing it?
Once an order is placed, it is processed immediately. If you need to modify or cancel it, please contact our support team within 2 hours of placing the order. Once shipped, orders cannot be modified or canceled.
Shipping & Delivery
Q1: Where do you deliver?
We deliver across India, covering all major cities and towns.
Q2: How long does it take for my order to be delivered?
Metro Cities: 3-5 business days
Tier 2 & 3 Cities: 5-7 business days
Remote Areas: 7-10 business days
Delivery timelines may vary based on unforeseen circumstances such as weather conditions, strikes, or courier delays.
Q3: How do I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS. You can also track it directly on our website under ‘My Orders’.
Returns & Refunds
Q1: Do you accept returns?
Due to the nature of our products (Personal Hygiene & Homecare), we do not accept returns or exchanges to maintain hygiene and safety standards.
Q2: What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at [your support email] or call [your contact number]. Kindly provide:
Order ID
Registered Email ID
Images or videos of the damaged product
We will review your request and arrange for a replacement or refund based on our verification.
Q3: Are refunds available for promotional or discounted items?
No, products purchased during sales, promotions, or special offers are not eligible for returns, exchanges, or refunds.
Customer Support & Contact
Q1: How can I contact RNG Hygiene for support?
You can reach us via:
Email: rnghygiene@gmail.com
Phone: +91 9819144864
Visit Contact Us Page for more details.
Q2: Do you offer bulk orders for businesses?
Yes! If you're interested in bulk purchases or business collaborations, please email us at rnghygiene@gmail.com or Call at: +91 9819144864