Welcome to RNG Hygiene. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order or using our platform.
1. About RNG Hygiene
RNG Hygiene is a hyperlocal e-commerce platform based in Mankoli that provides household essentials such as tissue papers, garbage bags, paper plates, and cleaning products.
Our services are designed to deliver daily use products quickly and affordably within our local service area.
2. Account Registration
To place orders or use certain features on the website, users may need to create an account.
By registering an account, you agree that:
• The information provided is accurate and complete
• You will keep your login credentials secure
• You are responsible for activities performed through your account
We reserve the right to suspend or terminate accounts that provide false information or misuse the platform.
3. Orders and Product Availability
All orders placed through the website are subject to product availability and service area coverage.
We reserve the right to:
• Accept or reject any order
• Cancel orders due to stock limitations
• Modify product pricing or availability without prior notice
In case of order cancellation from our side, any payment received will be refunded according to our refund policy.
4. Pricing and Payments
All prices listed on the website are displayed transparently without hidden charges.
Payments can be made using secure payment methods available on the platform, including payment gateways such as PhonePe.
RNG Hygiene does not store sensitive payment details such as card numbers, UPI PINs, or banking credentials.
5. Wallet System
Our website provides a wallet feature that allows users to store credits for future purchases.
Wallet credits may come from:
• Wallet top up
• Promotional offers
• Referral rewards
Wallet balances:
• Can only be used for purchases on the RNG Hygiene website
• Cannot be withdrawn as cash
• Cannot be transferred outside the platform
RNG Hygiene reserves the right to adjust wallet balances if fraudulent or abusive activity is detected.
6. Referral Program
RNG Hygiene provides a referral system that allows users to invite others to the platform.
When a referred user places a valid order using the referral code:
• The referrer may receive wallet credit as a reward
• The reward amount is calculated according to the platform rules
Referral rewards:
• Are credited to the wallet
• Can only be used for purchases on the platform
• Are subject to fraud detection and verification
RNG Hygiene reserves the right to cancel referral rewards in cases of abuse, duplicate accounts, or suspicious activity.
7. Delivery Service
RNG Hygiene operates a hyperlocal delivery model.
Orders are currently delivered within a limited service area around Mankoli.
Orders placed before the daily cut off time may be eligible for same day delivery depending on operational availability.
Delivery times may vary due to factors such as traffic, weather conditions, or operational constraints.
8. Order Cancellation
Customers may request order cancellation before the order has been processed or dispatched.
Once an order has been dispatched or delivered, cancellation may not be possible.
Refunds, if applicable, will be processed according to the Refund Policy.
9. Prohibited Activities
Users are strictly prohibited from:
• Creating multiple fake accounts to abuse referral rewards
• Attempting to manipulate wallet balances
• Using automated scripts or bots to exploit the system
• Engaging in fraudulent transactions
Violation of these rules may result in account suspension and cancellation of wallet balances.
10. Intellectual Property
All content on the website including logos, images, product descriptions, and design elements are the property of RNG Hygiene.
Unauthorized use, copying, or distribution of this content is prohibited.
11. Limitation of Liability
RNG Hygiene shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or services.
We strive to maintain accurate product information and service reliability but do not guarantee uninterrupted availability of the platform.
12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Changes will become effective immediately upon being posted on the website.
Users are encouraged to review this page periodically.
13. Contact Information
For any questions regarding these Terms and Conditions, please contact:
RNG Hygiene
Mankoli, Maharashtra, India
Email: support@rnghygiene.com
Phone: [Add Phone Number]