RNG Hygiene (“we”, “our”, “us”) operates the website and online store that provides household essentials such as tissue papers, garbage bags, paper plates, and cleaning products within our local service area.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
• Name
• Email address
• Phone number
• Delivery address
• Account login information
Order Information
• Products purchased
• Order value
• Payment details (processed via secure payment gateways)
Technical Information
• IP address
• Device type
• Browser information
• Website activity logs
This information helps us provide and improve our services.
2. How We Use Your Information
We use collected information to:
• Process and deliver your orders
• Provide customer support
• Improve our products and services
• Manage your account and wallet balance
• Process payments securely through approved payment gateways such as PhonePe
• Prevent fraud or misuse of the platform
3. Payments and Payment Security
Payments on our website are processed using secure third party payment gateways including PhonePe.
RNG Hygiene does not store your card details, UPI PIN, or banking credentials.
Payment information is handled directly by the payment gateway provider in accordance with their security and privacy standards.
4. Wallet System
Our website provides a store wallet feature that allows customers to store credits for future purchases.
Wallet balance may be added through:
• Wallet top ups
• Promotional rewards
• Referral rewards
Wallet balances:
• Can only be used for purchases on our website
• Cannot be withdrawn as cash
• Cannot be transferred outside the platform
We reserve the right to adjust wallet balances in cases of fraud, refunds, or system misuse.
5. Referral Program
Our platform includes a referral reward system designed to encourage community growth.
When a customer refers another user and the referred user completes an order:
• The referrer may receive wallet credit
• The reward amount is calculated based on the platform rules
• Wallet rewards can only be used for future purchases
Referral rewards are subject to system verification and fraud prevention checks.
6. Local Delivery Service
RNG Hygiene operates as a hyperlocal delivery platform, currently serving a limited delivery area.
Orders placed before the specified daily cut off time may be eligible for same day delivery within our service radius.
Customer address information is used strictly for order fulfillment and delivery.
7. Data Protection
We implement reasonable security measures to protect your personal information.
These include:
• Secure hosting infrastructure
• Encrypted payment processing
• Access control for sensitive data
While we take reasonable steps to protect your information, no online system can guarantee absolute security.
8. Sharing of Information
We do not sell, rent, or trade your personal information.
Information may be shared only with:
• Payment gateway providers (such as PhonePe)
• Delivery partners for order fulfillment
• Legal authorities if required by law
9. Cookies and Tracking
Our website may use cookies and similar technologies to:
• Improve website performance
• Remember user preferences
• Analyze website usage
You may disable cookies in your browser settings if preferred.
10. Your Rights
You may request to:
• Access your personal information
• Correct inaccurate information
• Delete your account (subject to order and legal obligations)
Requests can be sent to the contact email listed below.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements.
Updated versions will be published on this page.
12. Contact Information
For questions regarding this Privacy Policy, please contact:
RNG Hygiene
Mankoli, Maharashtra, India
Email: support@rnghygiene.com