RNG Hygiene operates a hyperlocal delivery service designed to provide fast and reliable delivery of everyday household essentials such as tissue papers, garbage bags, paper plates, and cleaning products.
This Shipping and Delivery Policy explains how orders are processed and delivered.
1. Delivery Service Area
RNG Hygiene currently operates within a limited hyperlocal service area around Mankoli, Maharashtra.
Orders can only be delivered to addresses that fall within our designated delivery radius.
If an order is placed outside the serviceable area, the order may be cancelled and refunded.
2. Delivery Time
Our goal is to provide same day delivery for orders placed within our service area.
Orders placed before 5:00 PM may be eligible for delivery on the same day, depending on operational availability.
Orders placed after the cut off time may be delivered on the next business day.
Delivery times may vary due to:
• Traffic conditions
• Weather conditions
• High order volumes
• Operational constraints
3. Delivery Charges
RNG Hygiene aims to provide transparent pricing.
Currently:
• No hidden fees are added at checkout
• No mandatory delivery charges are applied within our service area
The final price shown during checkout is the price customers pay.
4. Order Processing
Once an order is successfully placed:
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The order is verified and processed.
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The products are prepared for dispatch.
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The order is assigned for delivery within the service area.
Customers may receive updates regarding their order status during this process.
5. Failed Delivery Attempts
Delivery may fail due to reasons such as:
• Incorrect delivery address
• Customer unavailable at delivery location
• Restricted access to the delivery location
If delivery cannot be completed, the order may be cancelled and refunded according to the Refund Policy.
6. Product Availability
All orders are subject to product availability.
In case a product becomes unavailable after the order has been placed:
• The order may be modified with customer approval
• The unavailable item may be refunded
• The order may be cancelled if necessary
7. Order Tracking and Support
Customers can check their order details and history through their account dashboard on the website.
For any delivery related queries, customers may contact our support team.
8. Contact Information
For delivery related questions, please contact:
RNG Hygiene
Mankoli, Maharashtra, India
Email: support@rnghygiene.com