RNG Hygiene aims to provide a transparent and fair shopping experience. This Refund and Cancellation Policy explains the rules regarding order cancellations, refunds, and wallet adjustments.
1. Order Cancellation
Customers may cancel an order before it has been processed or dispatched.
If the order has already been prepared or dispatched for delivery, cancellation may not be possible.
RNG Hygiene reserves the right to cancel orders in situations such as:
• Product stock unavailability
• Delivery area limitations
• Payment verification issues
• Suspected fraudulent activity
In such cases, the customer will be notified and refunds will be processed according to the refund rules.
2. Refund Eligibility
Refunds may be issued under the following conditions:
• Order cancelled before dispatch
• Product not delivered due to operational issues
• Product received in damaged condition
• Wrong product delivered
Customers must report damaged or incorrect products within a reasonable time after delivery.
3. Refund Method
Refunds will be processed based on the original payment method used during checkout.
Payment Gateway Payments
If payment was made through online payment gateways such as PhonePe, the refund will be processed back to the original payment method.
Refund processing times may depend on the payment provider and banking system.
Wallet Payments
If the order was paid using wallet balance, the refund will be credited back to the user’s wallet.
Wallet refunds can be used for future purchases on the platform.
4. Wallet Rewards and Referral Credits
Wallet credits earned through referral rewards, promotional campaigns, or cashback offers:
• Are intended only for purchases on the platform
• Cannot be withdrawn as cash
• May be adjusted or reversed if related orders are cancelled or refunded
RNG Hygiene reserves the right to cancel referral rewards in cases of misuse or suspicious activity.
5. Delivery Limitations
RNG Hygiene operates as a hyperlocal delivery service within a limited service area.
If an order cannot be delivered due to incorrect address information or delivery restrictions, the order may be cancelled and refunded according to this policy.
6. Processing Time
Refunds are typically processed within 3 to 7 business days after confirmation.
Actual refund time may vary depending on the payment provider or banking systems.
Wallet refunds are usually processed immediately after order cancellation approval.
7. Abuse and Fraud Prevention
To maintain fairness for all users, RNG Hygiene reserves the right to:
• Cancel suspicious orders
• Reverse wallet credits obtained through fraudulent activity
• Suspend accounts involved in misuse of referral systems or wallet benefits
8. Contact Us
If you have questions regarding refunds or cancellations, please contact:
RNG Hygiene
Mankoli, Maharashtra, India
Email: support@rnghygiene.com
Phone: [Add Contact Number]